If you have chosen Swiss Airlines for your travels, you must be highly impressed with their services, punctuality and comfort which they provide. Almost all the factors are good enough to be praised but what about their policies? Are they flexible enough to provide the leniency to the customers when it comes to cancellation of the flights? Let's see what we can do if we have to cancel our flight with Swiss Airways.
What is the Swiss Airlines Cancellation Policy?
- This airline follows the Swiss Airlines 24 Hours cancellation rules with so much flexibility. You can cancel within 24 hours or when the flight's departure is in 7 days to get the refund.
- The best part is that this is not even confined to the refundable tickets. But, you get some amount like airport taxes in non-refundable tickets as well.
- The help of customer support is always there if you face any problem. But, remember if you have booked through the third party, you have to contact them.
What's the Eligibility Criteria for Getting the Refund?
- If you have decided to cancel your tickets within 24 hours of the booking, you are absolutely eligible to get the full refund.
- If you cancel outside this window of 24 hours, based on your fare type, you have to pay cancellation charges.
- The refundable tickets will lead you to get a refund but after paying the specific amount as per the Swiss Airlines Cancellation Policy.
- If your tickets were non-refundable, don't worry as you will get the voucher instead of the original money. And, you will also get the refund of airport taxes which is a good aspect.
What are the Cancellation Charges?
- There are different types of fares like economy light, economy classic, economy class and business class. The economy light ones are completely non-refundable.
- In economy $100 to $300 will be the charges based upon your time of cancellation.
- The Swiss Airlines Cancellation says that economy classic fees will vary between $100 to $200.
- And, the business class will enjoy most of the benefits of your tickets being refundable. You will get the whole refund without any charges in such a case.
- The longer you take to cancel, the more the charges so it is advisable to cancel as early as possible whenever you encounter a need to cancel.
What are the Steps to Cancel a Flight?
- You have to visit the official page from where you have booked your tickets to Swiss Cancel Flight.
- Then, you need to login to your account where you will find the booking section.
- Go to your reservations and click on the cancel flight option to proceed.
- Pay the amount they're asking for to proceed with the cancellation.
- Fill the refund form that will be given there afterwards if you're eligible to get your money.
- You can also get it done through customer support’s help by calling them and asking for their assistance.
- The last option is to cancel at the airport but this is the least convenient option.
What if Swiss Airlines Itself Cancels?
- According to the Swiss Airlines Cancellation Policy, even if the flight is cancelled by their side before 14 days of departure, you're entitled to get the full refund.
- If you're waiting at the airport and it's been more than 3 hours but the flight is cancelled, along with the refund, you will get the compensation as well.
- It must be noted that if the flight is cancelled due to extreme conditions like unpredictable weather, they will just provide the refund and not the compensation.
How to Apply for a Refund?
- You just need to fill the refund form given on the website under your reservations.
- You can also reach out to the customer support if your tickets are refundable and you're not flying.
- You just need to get your flight option delete from your reservations otherwise the no-show policy will be harsh to you.
What is the Time Frame to Get the Refund?
Your refund will be processed within 10-20 business days. If you have booked through credit card, the time will be less that is between 7-10 working days. And, for other methods like bank transfers, it will take upto 20 business days.
What are the Special Cases of Relaxation?
- Unfortunately Swiss Airlines Cancellation doesn't follow the bereavement policy. So, even if there's a serious illness and death in your family, there will be very less relaxations provided.
- They will help you with re-booking after submitting the death or medical certificate of a family member.
- But, you have to pay the cancellation fee and fare difference if there is any.