We believe that Scoot Airlines never hesitate and take a seat back when providing the best services at affordable rates. Their almost all policies are customer friendly but what if the passengers are struck in a serious situation and miss their flight? Their flight cancellation policy needs to be studied before flying with them and we are here to help you with that.
What is the Scoot Airlines Missed Flight Policy?
- The policy is very direct and somehow strict which will lead you to lose all your ticket money if you don't show up to the flight.
- If you have booked the round trip for yourself and missed one way flight then they will cancel the return ticket as well.
- If you accidentally miss your flight and contact the airline immediately or within 48 hours, then they will be flexible with you.
What about the Rebooking and Fees?
- The re-booking option is available for you if you contact the airline staff timely as per the Scoot Airlines Missed Flight Policy.
- The next available flight will be booked for which you need to pay the fare difference if the new one is more expensive.
- The immediate re-booking is not confirmed if the next flights are already booked.
Will I be penalised?
- As your missed flight wasted one seat of the airline so they might charge you the no-show fee as well according to the Scoot missed flight.
- There are the chances that their ticket prices are a no-show penalty itself. To get the clarity you need to call the customer support for everything.
- There are situations when the airline makes the changes, informs you and you don't follow them and get penalised. So, avoid this by being updated.
- Scoot does their best to send you the notification at least 4 hours before such changes. Be active during this time and if you don't get the notifications then you will not get penalised.
What are the Exceptional Scenarios?
- There are some exceptions of Scoot missed flight scenarios like the medical reasons. If you provide your medical certificate timely to the airline staff they will give you the refund and the penalties and fees will be cancelled.
- If there will be a death from the family, you need to show the death certificate as a proof which will help you to get over the restrictions of this scoot airlines missed flight policy.
- If the airline itself makes the changes and because of them you can't show up to your flight. Then no penalties will be applied to you and you will be eligible for a full refund.
How to Apply for the Refund?
As per their refund policy, if you missed flight scoot and you are eligible for the refunds then follow the easy steps-
- Before doing anything just collect all your relevant documents which will support your missed flight reason.
- Go to the manage your booking section on the online portal. You will find the refund application form over there which you need to fill properly.
- Submit that and wait for the confirmation email where your refund tracking information will be available.
- If you find it difficult and cannot find the options that are mentioned above, just call the customer support directly without any second thought and take their assistance in scoot missed flight situations.
- If you have already reached the airport and decided to apply for the refund then just go to the ticket counter and ask them to do it for you.
What if You're the Loyalty Program Member?
- The rules for the mileage members are not different about scoot missed flight but there is flexibility that their points will be unaffected after missing.
- These members face priority assistance in everything and they also have this option to get their refund in the form of travel points that can be beneficial for them.
- As missing a flight can never be by choice but by accident, so your membership status will not be affected or changed. You will still enjoy benefits like priority boarding in the next flight.
- Even, on your next booked flight you will be able to earn extra miles.